Returns and Refund Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Returns

Original Artwork

If a painting does not meet your expectations, you may return it within seven days of receiving your order. Painting must be shipped within three days of your request to return the work, in the original packaging and arrive in the same condition as shipped to you. The only cost to you for a returned painting smaller than 12” in any direction is the cost of shipping. For paintings 12” or larger in any direction, your cost is shipping plus a 15% restocking fee. For work shipped internationally, you will be responsible for any additional fees, including any customs or brokerage fees.

Prints

If a print does not meet your expectations, you may return it within seven days of receiving your order. Print must be shipped within three days of your request to return the work, in the original packaging and arrive in the same condition as shipped to you. The only cost to you for a returned print smaller than 12” in any direction is the cost of shipping. For prints 12” or larger in any direction, your cost is shipping plus a 15% restocking fee. For work shipped internationally, you will be responsible for any additional fees, including any customs or brokerage fees.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Refunds

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at robyn@seamusberkeley.com and send your item to: 223 Victor Court, Taos NM 87571.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 223 Victor Court, Taos NM 87571.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at robyn@seamusberkeley.com for questions related to refunds and returns.